🔁 Return Policy – Damaged or Defective Products

At LOKALLIVIN.COM, we take pride in delivering high-quality products and ensuring customer satisfaction.

If you receive a damaged or defective product, we offer a replacement option.

📦 Eligibility for Return or Replacement

To qualify for a return or replacement:

• The product must remain in its original packaging
• The product must be in the same condition as when received

🎥 Unboxing Video Requirement

If you receive a damaged or defective item:

• Contact our customer support team within 48 hours of delivery
• Provide a complete uncut unboxing video

This helps us verify the issue and process your request quickly.

Without an unboxing video, we may not be able to approve your return or replacement request.

🚚 Replacement Process

Once your request is approved:

• A replacement product will be shipped within 5–7 working days
• There will be no additional product cost
• Shipping charges may apply

In some cases, we may or may not request the return of the damaged item.

📌 Important Notes

• Our team will make the final decision on whether to issue a refund or replacement
• We may request photos or videos of the product for verification
• If a refund is approved, it will be processed within 5–7 business days
• Refunds will be credited to the same payment method used for the order
• Delivery timelines for replacements follow the standard shipping timelines

❌ Order Cancellation Policy

At Lokal Livin, we understand that you may sometimes need to cancel an order.

⏳ When Cancellation is Possible

Orders can be cancelled only before they enter the processing or manufacturing stage.

Once the order moves into manufacturing, cancellation may no longer be possible because production begins automatically.

📞 How to Cancel an Order

To cancel your order, contact our customer support team:

📱 WhatsApp / Call: 9818018318

Please share:

• Your Order Number
• The Reason for Cancellation

Our team will review your request and confirm whether cancellation is possible.

🚚 Orders Already Shipped

Once an order has been shipped, it cannot be cancelled.

If you wish to return the item after delivery, please refer to our Return Policy.

💳 Refund Policy

For Order Cancellation

If your order is cancelled before entering the manufacturing stage:

• A full refund will be issued
• Refund will be processed to the same payment method used during purchase

⏱ Refund processing time: 5–7 business days

For Incorrect, Defective, or Damaged Products

If you receive a product that is:

• Incorrect
• Defective
• Damaged

Our team will review the case and decide whether a refund or replacement will be issued.

We may request:

📷 Product photos

🎥 Product videos

📦 Unboxing video

🔄 Replacement Cases

If a replacement is approved:

• A new product will be shipped according to the replacement process

💬 Need Help?

If you have any questions about:

• Returns
• Refunds
• Order cancellations

Please contact our customer support team.

We appreciate your trust in Lokal Livin for preserving your memories in beautiful frames and are committed to providing exceptional service.